Our COVID-19 Response


Clinic Operations

In light of the ongoing uncertainty surrounding the spread of COVID-19, we’re providing mostly curbside service for both our walk-in and scheduled appointments and asking our clients to wear masks and practice physical distancing when they visit – and, of course, if they feel unwell, to take good care of themselves and come see us when they’re feeling better.

Since the start of this crisis, we’ve done everything we can to keep our staff, clients, and patients as safe as possible – all while continuing to provide essential services and pursue our goal of ensuring that everyone has access to veterinary care they can afford.

For the most up-to-date information on clinic hours and closures, please visit emancipet.org and click on “Locations” for information about your local clinic.

Enhanced Check-In Protocol

To keep everyone safe, we’ve made some changes to our check-in process and wanted to give you a heads up. Though these procedures will be a little different from clinic to clinic here’s what you can expect:

  • Whenever possible, we’re doing curbside check-ins
  • Once you’re checked-in, we’ll ask you to wait in your car until you receive a text that we’re ready to see your pet
  • During exams and treatments, we’ll ask you to wait outside or in the lobby while staff see your pet (our exam rooms are small so it’s hard to keep enough space between one another)
  • Once we’re done, grab a seat in the lobby and we’ll call you up for checkout
  • We’re asking our clients to wear masks and practice physical distancing when they visit

Since things are still changing, our procedures might change too. We appreciate your patience and promise that we’re keeping an eye on developments and adjusting as needed.

Frequently Asked Questions

Q: What are you doing to make clinics safe for clients, pets, and staff?

A: We’re taking a bunch of steps and precautions – with guidance from the Centers for Disease Control and Prevention, the World Health Organization, and the American and Texas Veterinary Medical Associations – that include: 

  • Conducting curbside check-in for wellness visits (and in some cases surgical visits) and asking that, when possible, you, your family members, and your pet wait in your car until the doctor is ready to see you. Please note! Due to these precautionary measures, check-in may take longer than you are used to — thank you for your patience!
  • Asking clients to wait outside the exam room while we care for your pet
  • Asking clients to wear masks and practice physical distancing when they visit
  • Spacing out appointment drop-off and pick-up times
  • Asking clients to use our WaitlistMe app that adds you to our list and sends a text 30 minutes before the doctor is ready to see your pet (instead of waiting in our clinic lobby)
  • Spacing out seating in our lobbies to put more distance between each client
  • Making hand-washing/sanitizing options available to all visitors and asking you to follow the protocols established by the CDC
  • Regularly disinfecting workstations, door handles, and exam tables
  • Asking you to stay home if you feel sick or have symptoms of COVID-19
  • Washing our hands between every person-to-person/person-to-pet interaction
  • Removing some seating from our lobbies so that any clients who need to wait there will have plenty of space between one another

Q: Can I get COVID-19 from my cat or dog?

A: There is no evidence that you can get this disease from your cat or dog.

A request of our clients

If you feel sick or have been exposed to someone who may have COVID-19, please stay home. 

If you feel well and do visit one of our clinics, please leave plenty of space between yourselves and other clients and follow the other recommendations to wash your hands frequently and wear a mask, even if you don’t feel sick.   

We’re in this together

We promise to keep you updated as things change. Please take care of yourselves and of one another. We’ll weather this storm together – even if together means supporting  each other from a bit of a distance.