The care that Emancipet clients receive often begins before our patients ever set a paw into one of our clinics. It begins with our Resource Center. This all happens via phone and email, allowing our extremely busy clinics to focus on serving the patients in front of them, not answering phones. The purpose of Emancipet’s centralized Resource Center is to provide accurate, bilingual, culturally competent information about pet health and Emancipet’s services, prices, and practitioners.
The Resource Center schedules appointments for spay/neuter surgeries, dental cleanings, and soft tissue surgeries (after an evaluation by one of our veterinarians), and answers questions you may have about the services we offer.
In an average week, the Emancipet Resource Center will receive 7,500 phone calls from pet owners seeking information or hoping to book an appointment. Our weekly call volume spiked from 5,000 to 9,000 in the early months of the pandemic.
Our 13 full-time, highly trained, bilingual Resource Center agents provide a safe, compassionate, and friendly voice to reassure pet parents while also handling all scheduling and reminders for Emancipet’s growing network of clinics. The Resource Center team answers calls Monday through Saturday from 6am until 6pm Central Time each day. After hours emergency calls are also handled in-house by trained Emancipet veterinarians and technicians, to ensure 24-hour access to information and support for our clients.
Our mobile veterinary clinics offer first-come, first-served care in Central Texas.