Emancipet ensures we only share medical records with the correct parties. Please review our policies to maintain client safety and remain in compliance with the Veterinary Practice Act. We will respond via email within 1 hour during our normal operating hours and 1-2 business days if submitted overnight or on Sundays. Thank you for your patience!
Below are our policies to maintain client safety and remain in compliance with the Veterinary Practice Act.
The owner(s) listed on the pet’s account.
Anyone permitted in writing by the owner (you can designate a third party when you fill out the request form).
The owner should fill out the records request form above and list your institution as the party to receive the records. If you do not know the owner, we can send owner contact information (name/phone/email) to licensed healthcare professionals, law enforcement, or public health authorities.
We can give rescues/shelters/clinics/hospitals/police the client’s contact information so that they may ask the client to personally request the pet’s medical history through our website, designating the rescue/shelter/clinic/hospital’s email address as the chosen recipient of the records.
An individual PERSON requesting records that is NOT listed on the pet’s account — unless given permission by the owner.
Anyone NOT identified above as a licensed healthcare professional, law enforcement, or public health authority — unless given permission by the owner.
Our mobile veterinary clinics offer first-come, first-served care in Central Texas.