Pharmacy FAQ

Frequently Asked Questions

Is it necessary for Emancipet to have examined my cat/dog before I can order meds online?What types of products will I be able to order from the online pharmacy?Are there any medications with special requirements?Is there a limit to how much product I am able to order from the online pharmacy?How long does it take to receive my pet’s medications?

Is it necessary for Emancipet to have examined my cat/dog before I can order meds online?

Yes, a relationship with your cat/dog and our veterinary staff is necessary before online prescriptions can be approved.

What types of products will I be able to order from the online pharmacy?

We offer a variety of heartworm preventatives, flea and tick preventatives, ear wash solutions, and skin care products. We offer many products that we do not carry in our clinics for your convenience such as Trifexis, Sentinel, and Heartgard. 

Are there any medications with special requirements?

Only Comfortis. Comfortis cannot be provided to dogs on a current treatment plan involving high dose Ivermectin. If ordering Comfortis from our online pharmacy, please notate in the selection for current medications under each cat/dog if they are on a treatment plan involving Ivermectin.

Is there a limit to how much product I am able to order from the online pharmacy?

We follow these guidelines when approving prescriptions:

  • 0-3 months since last patient visit: up to 12 months of product
  • 4-9 months since last patient visit: up to 6 months of product
  • 10-12 months since last patient visit: unable to approve product until patient is  seen by our veterinary staff.

How long does it take to receive my pet’s medications?

It usually takes 7-10 days to receive medications in the mail.

If you’re having trouble logging on to the pharmacy, customer support can be reached at  877-738-4443